New York, NY (PRWEB) April 07, 2014 -- Two thousand primary care surveyed EHR users narrowed down an elite group of systems vendors across eighteen probing key performance indicators from a field of over 400 qualified healthcare software firms. As thousands of primary care practices still scramble to select and implement records systems, current adopters identify the firms that delivered on implementation success, productivity, outcomes, connectivity, meaningful use achievement and crucial stimulus fund requirements.
Black Book Rankings, well known internationally for accurate, impartial customer satisfaction surveys in the services and software industries, conducted its annual ambulatory user poll to determine the highest ranked Electronic Health and Medical Record organizations for 2014. As part of a special research focus on several specialty physician EHR users, Black Book Rankings surveyed the clients of EHR vendors with the highest scores in customer experience in the areas of Document Management, Productivity, Practice Administration, Reporting and Analytics, E-Prescribing, CPOE, Interoperability and Accessibility.
Black Book identified a steep, current shift upward in customer experience across the primary care physician sector since first measuring EHR satisfaction six years ago. In Q1 2014, only 8% of primary care doctors using electronic records were still "very dissatisfied" with the ability of their systems to decrease workload as compared to 31% of all medical and surgical specialtists this year, and 48% of primary care physicians in 2009.
Primary care user satisfaction has increased prominently in the last six months according to client responses of all practices implementing an EHR longer than two years ago. Users credit some of the recent satisfaction gains to the efforts of vendors to improve workflow issues, delivering on promises, meaningful use achievements and fortified client support.
Additionally, 39% of family practice, general practice, pediatricians and geriatric specialists report a return to normal levels of productivity after rolling out their EHR systems. As recent as last year, only 10% of frustrated physician practices reported productivity returns after two years. Since Black Book announced the "Year of the Great EHR Switch" in early 2013, the share of primary care doctors who said they would recommend their electronic records vendor to a colleague increased from 13% to 52% over the past six months.
Source: Top Primary Care Electronic Health Records Honors Announced by 2014 Black Book Satisfaction Survey, EHR Vendor Loyalty Makes Distinct Surge Upward | PRWeb | http://www.prweb.com | April 07, 2014